Frequently Asked Questions
Product & Range Q’s
We can offer 4 of our ‘Bambu’ range for this purpose (Sandstone, Coppermine, Rock face & River Bed) in Roller and Roman. The rest of the range is only available as 50mm pleated fabric.
We do have other fabrics that may also work for you – please Freecall 1800 254 631 so we can be clear on what you’d like to achieve & we’ll be pleased to advise you
The Simply Natural range is for Roman Blinds only.
There is a reference guide on all the Signature collection swatches,
BASICS is only a roller range (although we do offer some of the fabrics as GP1 Romans when asked).
The other suitability guides are in the price list.
Timing, Delivery & Warranty Q’s
- Rollers: 10 working days from confirmed, check measured sizes being entered into the system
- Romans, Timber Venetians, Panels, Woven Timber/Chinois Eclectics, Shangri-La, XL50: 15 – 20 working days. (You tend to wait longer for anything that is painted like timber venetians or Woven Timber blinds.)
- Weinor: 4-6 weeks
- Solare Teknica Exterior Rollers: 3-4 weeks. (3 for standard colours. 4 weeks for custom powder coated.)
- Silk Road: 4-6 weeks
- Exterior Metal Venetians: 8-12 weeks
- Australian Made Cedar Shutters: 4-6 weeks
- Imported Shutters: 8-10 weeks
- Simply Pleat/Simply Cell: 4-6 weeks.
Reworks are turned around in as little as 3 days if stock is available. However this can take a little longer if we have to custom paint, powder coat or order in more fabric to complete a rework.
NOTE: During busier periods like Sept-Dec these lead times do blow out even though we are working overtime!
Our BASICS range and Silk Road products have a 3 year warranty.
The rest of our product range has a 5 year warranty.