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Frequently Asked Questions

Product & Range Q’s

Which blinds are available in the Simply Natural Range?

The Simply Natural range is for Roman Blinds only.

Which fabrics belong with which blinds?

There is a reference guide on all the Signature collection swatches,

BASICS is only a roller range (although we do offer some of the fabrics as GP1 Romans when asked).

The other suitability guides are in the price list.

Can the fabrics for XL50 Pleat be used for Roller or Roman Blinds?

We can offer 4 of our ‘Bambu’ range for this purpose (Sandstone, Coppermine, Rock face & River Bed) in Roller and Roman. The rest of the range is only available as 50mm pleated fabric.

We do have other fabrics that may also work for you – please Freecall 1800 254 631 so we can be clear on what you’d like to achieve & we’ll be pleased to advise you

Timing, Delivery & Warranty Q’s

What is the Warranty timeframe?

Our BASICS range and Silk Road products have a 3 year warranty.

The rest of our product range has a 5 year warranty.

How long until install?

Production times generally are:

  • Rollers: 10 working days from confirmed, check measured sizes being entered into the system
  • Romans, Timber Venetians, Panels, Woven Timber/Chinois Eclectics, Shangri-La, XL50: 15 – 20 working days. (You tend to wait longer for anything that is painted like timber venetians or Woven Timber blinds.)
  • Weinor: 4-6 weeks
  • Solare Teknica Exterior Rollers: 3-4 weeks. (3 for standard colours. 4 weeks for custom powder coated.)
  • Silk Road: 4-6 weeks
  • Exterior Metal Venetians: 8-12 weeks
  • Australian Made Cedar Shutters: 4-6 weeks
  • Imported Shutters: 8-10 weeks
  • Simply Pleat/Simply Cell: 4-6 weeks.

Reworks are turned around in as little as 3 days if stock is available. However this can take a little longer if we have to custom paint, powder coat or order in more fabric to complete a rework.

NOTE: During busier periods like Sept-Dec these lead times do blow out even though we are working overtime!

Safety Q’s

If you cannot install child safety how long can the chain be?

As long as it is 1600mm off the floor.

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